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T's & C's

Terms & Conditions

By accessing and use of this website you accept, understand and agree to be bound by the terms and conditions contained herein. We reserve the right to amend or change the terms and conditions at anytime and would urge customers and users of this site to inspect them on a regular basis.

1. All intellectual property including the name "MagicInTheBox" are the sole property of the owner/proprietor, and may only be used with express written permission of the owner. This site may not be copied or reproduced in anyway. All images and descriptions are representative of the products sold. Images and descriptions remain the sole property of MagicInTheBox.

2. Use of this website is restricted to browsing and making purchases, you can use this website for no other purpose whatsoever. Any other use will be deemed to be illegal.

3.The Website may include links to third party websites that are controlled and maintained by third parties who may operate beyond our control. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites, nor shall we be liable for any malicious software contained therein, resulting in damage or loss to you or any third party, in anyway whatsoever. We recommend you read their terms and conditions before using such sites.

4. We respect your right to privacy and we will try to use any disclosed information on a need to know basis with our suppliers and / or in compliance with South African law. We may use your information in order that we can inform you of any offers that we may have that we might think would be of benefit to you. Information gathered may also used by ourselves in order to determine our business requirements and is owned solely by us.

5. This website uses cookies to gather information and by accessing and using this site, you agree to their use and data obtained therein. Such data is owned by us.

6. The owner reserves the right to modify, withdraw; either temporarily or permanently; the website or any part of, without notice and that we shall not be liable for any damages incurred whatsoever by you or any third party as a result of such actions.

7. We will employ reasonable endeavours to ensure the website is up to date and will make amendments where required to ensure that it is.

Terms and conditions of sale:

1. All items must be paid for in full before they are dispatched.

2. Additional documents may be requested for credit card payment option.

3. All communications to us concerning purchases must be made via email unless otherwise indicated / directed by us.

4. Magicinthebox offers goods and services on behalf of manufacturers and suppliers.

5. We will endeavour to keep our pricing as accurate as practicable; sometimes this is not immediately possible. We accept no liability for any inaccuracies.

4. You are advised to confirm the cost at the time of purchase as some items may be subject to special offer.

5. MagicInTheBox reserves the right to cancel an order at anytime.

6. We cannot guarantee the availability of products, due to possible demand or supply issues; orders are on a "first come, first served" basis only.

7. All products / goods are sold with manufacturer's warranty only. MagicInTheBox accepts no liability whatsoever for claims of this nature.

8. You will solely responsible for pursuing any claims of this nature with the manufacturer, their agents or suppliers, including any costs incurred.

Pricing and Purchase

1.1.   All prices on the website for Goods are inclusive of legally applicable VAT. Prices are set out to you prior to your purchase and at order confirmation. Our prices may change at any time, but changes will not affect your order, other than in circumstances described in Clauses 1.4 and 1.5 below. 

1.2.   Placing your order: After you place an order by clicking the “Buy Now” button and agreeing to these Terms of Sale, you will receive an email confirming receipt of your order and the details of your order.  You will receive another email confirming dispatch of the Goods.

1.3.   Errors and omissions: Occasionally there may be an error or omission related to the pricing or description of the Goods we sell. We will use reasonable endeavors to correct any errors or omissions as soon as practicable after being notified or learning of them.  We reserve the right to change, modify, substitute, suspend, or remove without notice any information related to Goods for sale (including the Goods themselves).

1.4.   Post-purchase errors and omissions: Where we have made an error or omission and you have already purchased the Goods:

1.4.1.  If the actual price of the Goods is less than the stated price at the time you purchased the Goods, we will charge you the lower price; or

1.4.2.  If the price of the Goods is higher than the stated price, we will contact you and allow you the option to pay the correct (higher) price or cancel your order and receive a full refund.

Changes to order

Changing your order: Once you have placed your order, we are unable to make any changes to your order, including the quantity of Goods ordered or the delivery address. This Clause does not impact your legal rights to cancel or any rights to return you may have for the particular purchase.

 

Cancellations and Refunds:

1. Should you wish to cancel a purchase, you must do so in writing (by email) within 7 days of purchasing the item.

2. Only goods / items in their unopened original packaging may be returned to the supplier.

3. You will be solely responsible for all shipping costs to and from the supplier in the event of cancellation.

4. Not all cancellation requests will be granted.

5. Refunds will be processed upon receipt of the item by us or our suppliers.

6. There is no cancellation fee; only the charge you will be liable for is any shipping fees incurred.

7. Refunds will be in the form of a store credit or if you wish, an EFT refund. 

Shipping / Delivery:

1. All items will be shipped within 7 (seven) days of purchase where possible; this does not apply to pre-ordered goods.

2. If there is an item missing from your order you must contact us by email within 24 hours of receipt.

3. If your purchase item is damaged upon delivery you must contact us within 24 hours, where we will endeavour to ship a replacement item.

4.If the item received is not the item you ordered you must contact us immediately. Whereupon we will investigate the matter, and where practicable we will arrange for the correct item to be dispatched to you as soon as possible.

5. If the item is incorrect or you suspect it may be incorrect, we request that you do not remove the item from its original packaging or we will be unable to accept return.

6. Delivery will be attempted twice before returning to Magicinthebox. All Re-delivery Parcel for incomplet addresses, not available, no one home will be charge an extra R35.

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) and are able to provide proof of defect or incorrect item. If not satisfied with your purchase/product, then you may return at your own expense and will receive refund less delivery cost. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in South Africa (except PO Box). Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for many items we sell are weight and value-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogramms.

Magicinthebox partners with major shipping companies like DHL, The CourrierGuy, FASTWAY, DPE to ship our product. Some products will have a FREE SHPPING offer. Where you see FREE SHPPING, we’ll ship your items free. Processing time differs from category to category. On average, we will take 2-3 days to prepare your order and 3-5 days for your product to be delivered to your destination.

MagicInTheBox is governed solely by the Laws of South Africa.

Promotion

"Powerbankfree" by using this promotion code, you will get a MIB Powerbank for free.

 

1. Add the MIB 2200MAH POWER BANK to your shopping cart.

2. At Check out, enter the promo code "Powerbankfree".

3. Enter your invoice and shipping address.

4. Complete your order by paying the shipping fee.

 

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